LEGAL

Privacy Policy

Your information. Handled responsibly.

Tinsita Africa Group respects your privacy and is committed to handling personal information responsibly and in accordance with applicable South African data protection legislation.

This Privacy Policy explains how Tinsita Africa Group (“Tinsita Africa Group”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you use our website, contact us or engage with a business within the Group.

1. ABOUT THIS POLICY

This Privacy Policy applies to personal information collected through this website and through enquiries submitted to Tinsita Africa Group or the relevant Tinsita Africa Group business.

For the purposes of the Protection of Personal Information Act 4 of 2013 (“POPIA”), the relevant Tinsita Africa Group entity responsible for determining how and why your personal information is processed will act as the responsible party where applicable.

1. ABOUT THIS POLICY

Tinsita Africa Group ("Tinsita", "we", "us") unites complementary energy supply businesses, including Tinsita Resources, under a single purpose-led structure. We are the responsible party for the personal information described in this policy, as defined by the Protection of Personal Information Act, 2013 (POPIA).

Address: Unit 9 The Straight Ave, Pine Slopes, Sandton, 2194. Email: sales@tinsita.com. Telephone: +27 71 427 2968.

2. Information we collect

Contact details you submit through our enquiry forms: name, company, phone number, email address, and message content.

Commercial and account information relating to supply, procurement, distribution, and delivery arrangements.
Compliance information required in a regulated industry, such as company registration, B-BBEE, tax, and licensing documentation.
Technical information collected automatically when you visit our site, including IP address, browser type, device type, and pages viewed.

2. WHAT PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with us.

When you contact us or submit an enquiry through the website, we may collect information such as:

• your name;

• company or organisation name;

• telephone number;

• email address;

• the contents of your message or enquiry;

• information relating to the products or services you are interested in; and

• any other information you choose to provide to us.

Where necessary in the course of a business relationship, we may also collect information required to prepare quotations, manage supply arrangements, fulfil contractual obligations or meet legal, regulatory and compliance requirements.

Limited technical information may also be processed when you access our website, including information necessary for website security, performance and functionality.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• directly from you when you complete a website form;

• when you contact us by email, telephone or another communication channel;

• when you request information, pricing or a quotation;

• during the course of a business or supply relationship;

• through interactions with a Tinsita Africa Group subsidiary or representative; or

• from publicly available or lawful business sources where permitted.

Providing personal information through our website is voluntary. However, if you do not provide the information needed to deal with your enquiry, we may not be able to respond or provide the requested information or service.

4. HOW WE USE YOUR INFORMATION

We may use personal information to:

• respond to enquiries and requests;

• understand your product or supply requirements;

• connect you with the appropriate business within Tinsita Africa Group;

• prepare and communicate quotations or proposals;

• establish and manage business and supplier relationships;

• provide products or services;

• communicate with clients, suppliers and business partners;

• administer agreements and transactions;

• maintain business and compliance records;

• meet legal, regulatory and contractual obligations;

• protect our website, systems, operations and business interests;

• improve our website, services and customer experience; and

• communicate relevant business information where permitted by law.

We will only process personal information for a lawful and appropriate purpose and will not use it in a manner that is incompatible with the purpose for which it was collected.

5. LEGAL BASIS FOR PROCESSING

We process personal information where permitted under POPIA and applicable law.

Depending on the circumstances, this may include processing:

• with your consent;

• where processing is necessary to enter into or perform a contract;

• to comply with a legal obligation;

• to protect a legitimate interest of you or another person; or

• where processing is necessary to pursue our legitimate business interests, provided that your rights and interests are appropriately protected.

Where we rely on consent, you may withdraw that consent at any time, subject to applicable legal or contractual requirements.

6. SHARING YOUR INFORMATION

We may share personal information where reasonably necessary with:

• subsidiaries or businesses within Tinsita Africa Group;

• employees and authorised representatives who require the information to perform their duties;

• suppliers, contractors and service providers supporting our business or website;

• logistics, professional, financial or administrative service providers where relevant to an engagement;

• legal, accounting or professional advisers;

• regulatory bodies, law enforcement authorities or government agencies where required by law; or

• other parties where you have authorised us to do so.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately and protected in accordance with applicable requirements.

7. CROSS-BORDER PROCESSING

Some of the service providers or technology platforms we use may process or store information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is permitted under POPIA and that appropriate safeguards are in place for the protection of that information.

8. HOW WE PROTECT PERSONAL INFORMATION

We take reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access, interference, misuse, alteration or disclosure.

These measures may include access controls, secure systems, appropriate internal processes and safeguards implemented by our service providers.

While we take reasonable steps to protect personal information, no internet-based system or method of electronic transmission can be guaranteed to be completely secure.

9. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by applicable legal, regulatory, contractual or operational requirements.

When personal information is no longer required, it will be deleted, destroyed or de-identified where appropriate and reasonably practicable.

10. DIRECT MARKETING AND COMMUNICATIONS

Where permitted by law, we may use your contact information to communicate with you about Tinsita Africa Group products, services or business matters that may be relevant to you.

Where consent is required for direct marketing, we will obtain it before sending such communications.

You may ask us to stop sending marketing communications at any time by using the unsubscribe option provided, where available, or by contacting us directly.

Transactional, contractual or service-related communications may still be sent where necessary.

11. YOUR RIGHTS

Subject to POPIA and applicable law, you may have the right to:

• ask whether we hold personal information about you;

• request access to personal information we hold about you;

• request the correction or updating of inaccurate information;

• request the deletion or destruction of personal information where legally permitted;

• object to certain processing of your personal information;

• withdraw consent where processing is based on consent; and

• lodge a complaint regarding the processing of your personal information.

We may need to verify your identity before processing a request relating to your personal information.

Some requests may also be subject to legal limitations or record-retention requirements.

12. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to support website functionality and, where applicable, understand how the website is used.

For more information about these technologies and how you can manage your preferences, please refer to our Cookie Policy.

13. THIRD-PARTY WEBSITES

Our website may contain links to websites operated by third parties.

Tinsita Africa Group is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

14. INFORMATION RELATING TO CHILDREN

This website and our products and services are intended for business and commercial audiences and are not directed at children.

We do not intentionally collect personal information from children through this website.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, processing activities or applicable legal requirements.

The latest version of this Privacy Policy will be made available on this website.

16. CONTACT US

If you have any questions about this Cookie Policy or how we use cookies and similar technologies, please contact:

Tinsita Africa Group

sales@tinsita.com or +27 71 427 2968.

Unit 9 The Straight Ave, Pine Slopes, Sandton, 2194

17. INFORMATION REGULATOR

You also have the right to lodge a complaint with the Information Regulator (South Africa) if you believe that your personal information has been processed in contravention of POPIA.

Information Regulator (South Africa)

Telephone: 010 023 5200

Toll Free: 0800 017 160

Email: POPIAComplaints@inforegulator.org.za

Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191

Last updated: September 2026